Typically, Student Case Management will receive a referral from a staff member regarding a student concern.

Student Case Management will ensure appropriateness of the referral and initiate outreach to the student or connect student to suitable campus resource.

If appropriate for Student Case Management, an initial meeting will be scheduled with the student resulting in the development of a plan of action to address needs.

Support will often include connecting students with campus and community resources, developing skills for self–regulation, and encouraging competency in self–advocacy.

Finally, Student Case Management staff will follow–up with student of concern to ensure that the matter has been resolved effectively.

It is important to recognize that Student Case Management support is individualized to each student’s needs; therefore, this process may not be linear and may require a shift from the initial plan of action.